| Customer Request Type | Description |
|---|---|
| Product Support | Product support includes Onboarding Assistance, General System Guidance, System Troubleshooting, System/Service Outage, Hardware Issue. |
| General Enquiry | General enquiries include General queries, Finance/Accounts, Sales and legal. |
| Others | If you have any queries that don’t relate to our above options, please choose another and submit a query. |
| Product Support Types | Description |
|---|---|
| Onboarding Assistance | This includes the initial setup of your business on our back-end portal, as well as the setup of necessary hardware and comprehensive training. A dedicated member of our team will serve as your point of contact from the moment you sign the order form, guiding and assisting you through the seamless onboarding process. If you have any inquiries or require onboarding assistance, please raise a query by contacting our team. |
| General System Guidance | If you require assistance with the NOQ back end portal, EPOS app, EPOS Lite app, Insights app, NOQ Merch app, or the customer webapp, please submit a ‘General System Guidance’ query. |
| System Troubleshooting | A minor software issue that may impact certain features or functions but will not hinder your ability to complete transactions or utilise the system’s full range of capabilities. |
| System / Service Outage | If the entire POS system is down, and you are unable to process any transactions, please raise a ‘System/Service Outage’ query. |
| Hardware Issue | If you are experiencing any problems with the hardware provided by NOQ, please raise a ‘hardware issue’ query. |
| Other | If you have any queries that don’t relate to our above options, please choose another and submit a query. |
| General Enquiry Types | Description |
|---|---|
| General | If you have any questions or concerns that don’t fall within our existing options, feel free to reach out to us through a ‘general inquiry’. |
| Finance / Accounts | If you have any inquiries or concerns regarding reports, payouts or account management that do not directly affect your ability to utilize the system for processing transactions or managing operations, raise a ‘finance/accounts’ query. |
| Sales | If you’re interested in learning more about our products and services, simply provide us with your information and a member of our dedicated sales team will personally reach out to you. |
| Legal | If you have any questions pertaining to your contract, terms and conditions, or any legal matters, please don’t hesitate to reach out to us with a ‘legal’ query. |
| Other | If you have any queries that don’t relate to our above options, please choose another and submit a query. |